5% of merchants resist, and still only accept cash payments (which is against the law)

​Overall, merchants are satisfied with the payment solutions they offer their customers. They are particularly satisfied with security (94%) and consumer friendliness (92%). On the other hand, they are less positive about the price of digital payment solutions: no less than 55% find the cost of these solutions rather high, or even very high. “More than 40% of them complain about the high monthly cost”, says Pascal Bungeneers. “Just renting a payment terminal sometimes costs up to 40 euros per month. In our view, this is unnecessarily expensive. Using your smartphone as a payment terminal is much more profitable.”

Of the freelancers surveyed, more than 35% said they would be interested in using their smartphone in combination with a payment app. “Good news for us and for merchants, since Samsung offers such a solution. The Tap to Pay smartphone, a pre-configured Samsung smartphone, managed by the Belgian IT company mobco, is equipped with Viva Wallet’s advanced payment software, making it a payment terminal. In other words: no subscription fees, no transaction fees. Moreover, you can also use the device as a simple smartphone, as we ensure a complete and secure separation between personal and professional applications”, adds Pascal Bungeneers. “And the icing on the cake, merchants can deduct it for tax purposes, because it is a payment device.”