“As an alternative of 49.93 euros per 30 days, I’m requested 2,955 euros per 30 days!”

“As an alternative of 49.93 euros per 30 days, I’m requested 2,955 euros per 30 days!”


Maurice virtually fell off his chair when Luminus supplied to switch his month-to-month installment by growing it from 49.93 euros to… 2,955 euros!

It was when he went to his on-line buyer account that Maurice had a shock: Luminus was now providing him a month-to-month installment for his electrical energy consumption, the quantity of which was practically 60 instances larger than the present one. “As an alternative of 49.93 euros per 30 days, an advance of two,955 euros per 30 days was now supplied”, explains Maurice within the columns of Belang van Limburg.

Instantly, Maurice contacted Luminus. However after an hour of attempting on the cellphone, he nonetheless had nobody on the cellphone.

It was due to this fact the editorial workers of Belang van Limburg who contacted Luminus. And it was efficient. “Mr. Smeets or a Luminus consultant entered an incorrect meter studying in MyLuminus on September 7. An incorrect down cost quantity was calculated based mostly on this faulty meter studying,” defined Brecht Snoeks of Luminus Communications. “Mr. Smeets can delete the final meter studying entered on-line by clicking on the trash can subsequent to it after which getting into the right studying,” provides Brecht Snoeks. Extra concern than hurt due to this fact for Maurice, fortuitously.



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