Change for Belgian banks

Change for Belgian banks

“We noticed that the phishers often struck after office hours, precisely because at that time, they had the free way for a few hours. “commented Alexia Bertrand.

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JAll retail banks will now be accessible by telephone 24 hours a day, 7 days a week to block the payment applications of phishing victims, indicated the Secretary of State in charge of consumer protection Alexia Bertrand, Monday morning, on Radio 2.

In 2021, the Economic Inspection received 13,122 phishing reports. And between January 1, 2022 and November 9, 2022, 10,376 reports were recorded.

Anyone who is a victim of phishing should immediately block all their cards and banking applications. For cards, Card Stop already works continuously. This is now also the case for mobile and online banking applications.

Febelfin, the sector federation, has indeed informed the Secretary of State that, since the beginning of this year, all banks will be continuously accessible, in particular by telephone, to block these applications.

” That’s very good news. It was observed that phishers often struck after office hours, precisely because at that time they had free access for a few hours. This will now be a thing of the past,” commented Alexia Bertrand.


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“Cybercriminals are likely to strike at any time. Prompt notification of suspected fraud by the consumer is therefore essential in order to limit fraud as much as possible. Hence this initiative by the banks, in consultation with the government, to offer 24/7 customer service in order to assist their customers in blocking their banking applications in the event of online fraud,” added Karel Baert, the administrator delegate of Febelfin.

At the same time, Secretary of State Bertrand is also continuing to work on additional preventive measures, including a system for “slow banking” which would allow banks to impose stricter payment limits in order to make it more difficult to steal large sums of money by phishers.

The sector is finally working on a name-IBAN check to combat invoice fraud, a form of scam in which the fraudster manages to falsify the genuine merchant’s invoice by replacing the account number with his own. An IBAN check would make it possible to verify whether the name of the beneficiary entered actually corresponds to the name of the holder of the account number.



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