Belgique

he’s requested for 214 euros for a sock caught in his washer, “at that value, I really feel ripped off, robbed”

he’s requested for 214 euros for a sock caught in his washer, “at that value, I really feel ripped off, robbed”


Unhealthy shock for Amin, a resident of the Brussels area, who requested Whirlpool to restore his washer, which remains to be below guarantee. The model claimed 214 euros from him after the repairs when he imagined they might be free.

Certainly, after a name made to the after-sales service, a technician went to his house: “He lifted the machine, he opened a pipe beneath and located the sock. It lasted three minutes,” he advised RTL INFO. “When the technician completed, he advised me that I might have a invoice of €214,” he continues. However Amin did not anticipate to pay something since his washer was nonetheless below guarantee. The person additionally complains that he was not knowledgeable of the price of the repairs.

“At that value, I really feel ripped off, robbed”

The technician defined to him that any such breakdown “didn’t come below the assure” as a result of it might have been prevented. For Whirlpool, the failure was brought on by a consumer error and the discover signifies that “small components have to be positioned in a web”. ”
If he had advised me what the issue was, I might have finished it myself. At that value, I really feel ripped off, robbed, ”he continues.

The Brussels resident tried to make a grievance, in useless: “I spoke to an aggressive worker, who didn’t need to hear something and who hung up on me”.

Contacted by RTL INFO, Take a look at Achats suggested Amin to lodge a grievance with the corporate and the patron mediation service, stating that he had not been made conscious that the restore could be chargeable. ”
I trusted this nice model, however I will not be shopping for their gadgets once more,” concludes Amin.



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