his deposit invoice goes from 49 euros to… 2,955 euros!

his deposit invoice goes from 49 euros to… 2,955 euros!


Maurice virtually fell off his chair when Luminus supplied to change his month-to-month installment by growing it from 49.93 euros to… 2,955 euros!

It was when he went to his on-line buyer account that Maurice had a shock: Luminus was now providing him a month-to-month installment for his electrical energy consumption, the quantity of which was almost 60 instances larger than the present one. “As an alternative of 49.93 euros per thirty days, an advance of two,955 euros per thirty days was now supplied”, explains Maurice within the columns of Belang van Limburg.

Instantly, Maurice contacted Luminus. However after an hour of attempting on the telephone, he nonetheless had nobody on the telephone.

It was due to this fact the editorial workers of Belang van Limburg who contacted Luminus. And it was efficient. “Mr. Smeets or a Luminus consultant entered an incorrect meter studying in MyLuminus on September 7. An incorrect down cost quantity was calculated primarily based on this misguided meter studying,” defined Brecht Snoeks of Luminus Communications. “Mr. Smeets can delete the final meter studying entered on-line by clicking on the trash can subsequent to it after which getting into the right studying,” provides Brecht Snoeks. Extra concern than hurt due to this fact for Maurice, happily.



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