“It is now taken away from me and we’re additionally rising the worth?”
This Tuesday, the particular person in query was stunned on Twitter by the modification made to his Mobilus Mr. Shopper subscription at Proximus, so he tagged the operator by asking him the next query. “Is it regular that I take out a subscription that gave me limitless entry to an utility of my selection and that it’s now withdrawn? In compensation, I’m given two poor little Gb as an alternative and the worth can be elevated? “, he’s stunned.
If he discovered this stunning, nevertheless, it was not. Certainly, since September 1, a European resolution prohibits operators from offering limitless entry to sure functions. This threatened community neutrality and that’s the reason Europe determined to behave, as Proximus reminds us in its response to its consumer. “Deleting the favourite app is a choice past our management. We needed to adapt our tariff plans following a European resolution on community neutrality. You’ve acquired compensation calculated on the idea of your consumption”, signifies the operator earlier than specifying that “the info consumption (of the shoppers involved) has been analyzed over the past three months and in accordance with this consumption, compensation has was then granted. »