‘You can imagine the look on my face when I opened the package’ (photos)

‘You can imagine the look on my face when I opened the package’ (photos)

A few weeks ago, Alan Wood decided to buy a MacBook Pro for his daughter. The 61-year-old Englishman decides to place an order on Amazon on November 29. After having validated the payment of £1,200 (more than 1,300 euros), comes the time of waiting and finally the long-awaited moment of discovering the product.




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Except that by unpacking the Amazon box, the pensioner thinks of a joke. Instead of the extremely expensive computer, Alan discovers two packets of dog food. “You can imagine the expression on my face when I opened the dog food instead of a MacBook Pro which cost me more than 1,300 euros,” he explains on Metro.

The sexagenarian immediately turns to the site’s customer service. “I was convinced the confusion could be resolved…but they said they couldn’t help me. A surreal situation for Alan who has to return the laptop… which he never received to be reimbursed. “Even when I sent the dog food back to the warehouse, it made no difference. »

Finally, after long hours on the phone and after contacting the press, Alan will get an apology from Amazon. “They finally offered me a refund. »



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